Guangdong SIRUI Optical Co., Ltd. Warranty Policy
Thank you for your purchase of Guangdong SIRUI Optical Co., Ltd. professional products! Guangdong SIRUI Optical Co., Ltd. warrants that your purchase is free from defects in materials and workmanship, under normal use during the Limited Warranty period. The warranty period starts on the original date of purchase on your sales receipt. If service is required, please include a copy of the bill of sale and Guangdong SIRUI Optical Co., Ltd. warranty card, with an explanation of the problem. Please store your bill of sale and warranty card in a safe location. Please review below Notice.
Guangdong SIRUI Optical Co., Ltd. Limited Warranties -
- 6 years for tripods, monopods, heads and accessories;
- 6 years for Humidity Cabinets (3 years for electronics);
- 1 year warranty for lights;
- 1 year for mobile accessories and lenses;
- 1 years + 6 months for camera lenses
NOTE: The warranty period is subject to the warranty certificate received in the package.
The warranties are limited to the repair, adjustment and/or replacement (at Guangdong SIRUI Optical Co., Ltd. or its authorized distributor's option) of defective parts, free of charge (except the cost of shipping to the distributor/service center). Responsibility is limited to actual cost of item.
Prior to sending in a product for repair, please email Guangdong SIRUI Optical Co., Ltd. with questions or problems. For warranty service, all shipping and insurance charges must be prepaid. Include a copy of the sales receipt and an explanation of the problem. The product or defective part(s) may be sent through a local authorized Guangdong SIRUI Optical Co., Ltd. dealer or directly to Guangdong SIRUI Optical Co., Ltd. in the Third Industrial District, Wuguishan,
Zhongshan City, Guangdong, China. (service@sirui.com).
Guangdong SIRUI Optical Co., Ltd. will not be responsible for expenses, inconveniences, or consequential damages to equipment, or by breach of any expressed or implied warranty.
Out-of-warranty repairs - An estimate (including shipping costs) will be provided by Guangdong SIRUI Optical Co., Ltd. and repairs will begin once the estimate is approved and payment is received. A return shipping fee will be charged for refused estimates.
Limitations
Warranty is non-transferable.
This warranty covers all defects encountered in normal use of the equipment and does not apply in the following cases:
- If the equipment has been serviced by other than an authorized Guangdong SIRUI Optical Co., Ltd.distributor or service center.
- Damage to the equipment due to modification (including, but not limited to, the removal of ballhead clamps), overloading, mishandling, abuse, accident, sand*, corrosives, water damage* or not following operating instructions.
- No valid proof of purchase is provided.
- Damage caused by acts of nature (including, but, not limited to fires, floods or earthquakes).
- Attention: Please do not send any products to the above address until you have spoken with someone from our technical support team.
NOTICE: Please be advised that Guangdong SIRUI Optical Co., Ltd.’s 6-Year warranty is valid only on products purchased from local Authorized Guangdong SIRUI Optical Co., Ltd. dealers (Please contact us before you buy if the dealer you are considering is not on our Guangdong SIRUI Optical Co., Ltd. Authorized Dealers list). For products purchased in China, but used outside of the country, the warranty only covers service within China and does not include shipping outside of China.
Guangdong SIRUI Optical Co., Ltd. does not provide support of any kind for SIRUI products purchased from unauthorized Guangdong SIRUI Optical Co., Ltd. resellers - this policy will be followed without exception. If you buy a SIRUI product from an unauthorized dealer via FBA (Fulfilled By Amazon) or other in-store or online dealers/sellers, you will not receive China repairs, parts or technical support. This policy also applies for online purchases made through re-sellers outside of China (i.e. – shipped from Europe, Japan, U.S., etc.).
Note: Local law may provide different rights and you may be covered by consumer protection laws or regulations in the state of purchase or, if different, your state of residence, and the benefits conferred by Guangdong SIRUI Optical Co., Ltd.’s Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.
