Thank you for choosing SIRUI. We're dedicated to offering you the best shopping experience worldwide. Our shipping policy guarantees safe and prompt delivery of your orders. For any inquiries or assistance, reach out to our customer service team anytime.
Free Shipping
We offer free shipping to most countries. The specific changes are subject to the final price displayed on the checkout page.
The specific conditions for free shipping are as follows:
| Category | Area/Countries | Free Shipping |
| Lens | US | Orders US$299+ |
| Lens | EU | Orders €269+ |
| Lens | UK | Orders £227+ |
| Lens | CA, AUS, NZL, East Asia, etc. | Orders US$699+ |
| Light | US, CA, AUS, NZL, East Asia, etc. | Orders US$149+ |
| Light | EU | Orders €134+ |
| Light | UK | Orders £113+ |
| Tripods & Camera Acc | US, CA, AUS, NZL, East Asia, etc. | Orders US$99+ |
| Tripods & Camera Acc | EU | Orders €89+ |
| Tripods & Camera Acc | UK | Orders £75+ |
Please note:
*we do not offer free shipping to the following countries: Colombia, Guatemala, Guadeloupe, Ecuador, Martinique, Chile, and Peru. The exact amount is subject to the final price displayed on the checkout page.
*Free shipping threshold for non-US countries may vary due to exchange rates. The exact amount is subject to the final price displayed on the checkout page.
Delivery Times
The total time you received your order, including order processing time and shipping time.
Typically, each order will be processed within 0-1 business days.
The shipping time depends on the delivery address. The time between when your order has been shipped and delivered to you, it takes 3-7 business days at most times.
If you have ordered multiple products in one order, you may receive a few separate shipments, the delivery time may also differ.
Note:
After the products are shipped, we will send you an email related to the delivery, and attach the logistics tracking information of this order in the email. You can check where your order has arrived according to this information.
Please be sure to check your email information to prevent it from being thrown into the garbage bin.
Shipping time refers to the estimated delivery time after the order is shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
Shipping Costs
The price is calculated based on the total weight of the items in your order.
The exact amount is subject to the final price displayed on the checkout page.
Shipping Locations
We offer shipping services worldwide. Please note that certain regions may not be within our shipping coverage.
Please refer to the table below for details.
| Area | Countries |
| North America | United States, Canada |
| Europe | United Kingdom, France, Germany, Spain, Sweden, Switzerland, Poland, Italy, Finland, Ireland, Austria, Denmark, Norway, Romania, Hungary, Portugal, Estonia, Slovakia, Bulgaria, Latvia, Slovenia, Croatia, Malta, Greece, Lithuania, Iceland, Russia, Serbia, Liechtenstein |
| East Asia | Japan, South Korea, Taiwan, Hong Kong, The Republic of Belarus |
| Oceania | Australia, New Zealand |
| Other | Singapore, United Arab Emirates, Israel, Thailand, Czech Republic, Philippines, Saudi Arabia, South Africa, Malaysia, India, Indonesia, Cyprus, Chile, Vietnam, Reunion, Kuwait, China, Peru, Kazakhstan, Colombia, Bahrain, Svalbard And Jan Mayen, Pakistan, Nigeria, Nepal, Martinique, Maldives, Lebanon, Iraq, Guatemala, Guadeloupe, Gibraltar, Brunei, Bhutan, Macao, Qatar |
Track Your Order
You can track your order by opening this link and entering the relevant information.
Shipping Service Provider
We utilize reputable shipping service providers, including but not limited to FedEx, DHL, and UPS.
Damaged/Lost Packages
If you receive damaged/lost items, please contact us immediately with relevant details. We will promptly the issue. Please contact us via [Contact Us].
Please note, contact us within 21 days of delivery confirmation; otherwise, compensation services may not be available.
Contact US
If you have any questions regarding our shipping policy, feel free to reach out to us via [Contact Us].
Policy Updates
We reserve the right to modify our shipping policy at any time. Updated policies will be announced on our website without further notice.