• This service is applicable to Sirui Lenses
  • The service is available if you have already purchased an Sirui Lens. The service agreement will be sent to your valid email address. Please pay attention to your email inbox.
  • When the SIRUI Care-covered lens is returned within fifteen (15) days, the associated "SIRUI Care" can also be returned for a refund at that time. If the lens covered is not purchased through the SIRUI official store and has been activated, or the SIRUI Care service has been used within 15 days after purchase of the lens, the service cannot be cancelled, returned, refunded or exchanged.
  • The service is non-transferable to a third party once activated.
  • "SIRUI Care" offers coverage for one year following activation. After your purchase of "SIRUI Care", details such as remaining coverage can be checked through [SIRUI Care] via our Service & Support page on the official website.
  • Cover is for the selected lenses only. Products not officially released by SIRUI and collaborations are not covered.
  • Service Agreement.




Accidents happen. Make sure you're covered.

Enjoy one free repair or replacement for accidental damage to your lens within one year.

One-stop online coverage with a rapid turnaround time.

SIRUI Care Service Procedure:

Request repair online

Repair or replacement arranged by our team of experts

Lens returned

Save on costly repairs.

Repairs for accidental damage are not covered under the warranty, and can quickly add up.
With SIRUI Care there are no additional repair costs, including free return shipping for your lens.

Official service for an experience you can trust.

No matter your issue, our experts will efficiently diagnose the problem and ensure your lens is returned in perfect condition, or replaced if necessary.

Exclusive access, exclusive priviliges.

SIRUI Care is your personal after-sales support system.Technical staff will be on hand to address your problems, offering swift and expert feedback via email or online chat.

Choose the level of cover you need.

SIRUI CareOfficial WarrantyStandard Repair
Scope of CoverIssues occuring during normal use or from accidental damageProduct defectsIssues occuring during normal use or from accidental damage
Duration of Validity1 Year+6 Monthes1 YearN/A
Free Repair×
Free ShippingVariable×