Return & Refund Policy

You can request Return & Refund Service:

√ Within 7 calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
√ Within 7 calendar days of receiving a product if the product has a manufacturing defect.
√For NON Manufacturing Defect return, customers need to pay for any return shipping to the designated service center (including delivery cost for back and forth, depreciation cost, bank handling charge or other charges,which may be deducted from the refund if applicable)
√Returns for products that have no manufacturing defect are only applicable to the United States and European countries, other countries do not accept no manufacturing defect returns.

Return & Refund Service will not be provided while:

× It is requested beyond 7 calendars days of receiving a product.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× A product is not delivered to SIRUI within 7 calendar days after Return & Refund Service confirmation is sent from SIRUI customer service.
× Other circumstances stated in this policy.

Return & Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at project_marketing@sirui.com and ship the new, unopened product with your information to

US warehouse address:

973-415-8085
SIRUI USA, LLC
29 Commerce Court
Verona, NJ 07044

Germany warehouse address:

Tel.: +49 30 991 94 94 00
SIRUI Optical GmbH
Ernst-Augustin-Str. 1a | 12489 Berlin | Germany

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 days.

 

CANCELLATION FORM


If you wish to cancel this contract, please complete and submit this form.I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),______________________________________________________________________________________________________________Ordered on (*) ____________ / received on (*) __________________________________________________________________________Name of consumer(s)________________________________________________________Address of consumer(s)________________________________________________________Signature of consumer(s) (only if this form is notified on paper)_________________________Date(*) Delete as appropriate