Return & Refund Policy

Thank you for purchasing SIRUI products! SIRUI will provide free warranty service if the product fails due to poor materials and workmanship under normal use. If warranty service is required, please provide the warranty card along with the proof of purchase (order number, receipt or invoice, which should be stamped by the seller).

sirui warranty

You can request Return & Refund Service:

√ Within 7 calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
√ Within 7 calendar days of receiving a product if the product has a manufacturing defect.
√For NON Manufacturing Defect return, customers need to pay for any return shipping to the designated service center (including delivery cost for back and forth, depreciation cost, bank handling charge or other charges,which may be deducted from the refund if applicable)
√Returns for products that have no manufacturing defect are only applicable to the United States and European countries, other countries do not accept no manufacturing defect returns.

√You can return products for one time in 7 days since receiving.

 

Return & Refund Service will not be provided while:

①Warranty expired.

②The product was purchased from an unauthorized dealer.
③The product has been repaired by an unauthorized agent or repair center.
④Failure or damage caused by careless handling, accidents and natural disasters.
⑤Damage to the appearance, including but not limited to scratches, dents, etc
⑥Damage caused by the use of third-party components or products.
⑦Damage caused by the use of unofficial instructions for circuit modification or the use of unmatched battery pack chargers.

Return & Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at project_marketing@sirui.com and ship the new, unopened product with your information to

US warehouse address:

973-415-8085
SIRUI USA, LLC
29 Commerce Court
Verona, NJ 07044

Germany warehouse address:

Tel.: +49 30 991 94 94 00
SIRUI Optical GmbH
Ernst-Augustin-Str. 1a | 12489 Berlin | Germany

 

Acceptance of return

Upon receipt of your return to our warehouses, we will check the condition of the product and confirm the possibility of accepting the return.

Once the return is accepted, you will be refunded the value of the goods you purchased on the same credit card (payment method) used. The refund will be performed within 7 business days.


 

CANCELLATION FORM

If customers cancel the order for their own reasons, the bank transaction fee will be charged.


If you wish to cancel this contract, please complete and submit this form.

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),____________Ordered on (*) ____________ / received on (*) ____________

Name of consumer(s)_________________

Address of consumer(s)___________________________

Signature of consumer(s)(only if this form is notified on paper)___________

Date(*) Delete as appropriate